Updated: Dec 16, 2019
Article by EDA
Research released by the Electrical Distributors’ Association (EDA) shows that in-person support offered by wholesaler trade counter teams is still a highly valued resource for electrician and contractor customers, despite the proliferation of ecommerce channels. This is just one of the findings in the EDA’s Sector Survey 2019, the Association’s latest piece of substantial research.
Manufacturers, wholesalers and contractors were asked to share their views on six themes: biggest business challenges; product quality and new competitors; quality, price and validation; ecommerce attitudes; challenges of digitalisation; and information channels.